Welcome to Mina General Store

1. Information We Collect

When you interact with Mina General Store – whether visiting our store, contacting us via phone, email, or our website – we may collect the following information:

• Name, phone number, and email address provided voluntarily
• Purchase history and transaction records for billing and legal compliance
• Feedback, queries, and messages submitted through our contact form
• Basic usage data if you access our website (such as device type, browser)

2. How We Use Your Information

The information collected is used solely to serve you better:

• To process your purchases and provide receipts/invoices
• To respond to your inquiries and provide customer support
• To improve our product offerings based on customer feedback
• To comply with applicable tax and regulatory requirements under Indian law
• To send important updates about our store (only if you have opted in)

3. Data Sharing & Third Parties

We respect your privacy and do not sell, trade, or rent your personal information to any third parties. We may share data only in the following limited situations:

• With government or regulatory authorities as required by Indian law (GST, etc.)
• With trusted service providers who assist our store operations, under strict confidentiality
• To protect our legal rights or respond to lawful requests

4. Data Security

We take reasonable steps to protect any personal information you share with us. Customer records are stored securely and access is limited to authorised personnel only. While no system is completely foolproof, we are committed to safeguarding your data.

5. Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. To exercise these rights, please contact us at info@minageneralstore.shop or call us at +91 99739 02345.

6. Cookies & Website Data

Our website may use minimal cookies to ensure basic functionality and improve your browsing experience. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.

7. Contact for Privacy Concerns

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Mina General Store
21, Sutar Karkhana Road, Naroda, Ahmedabad – 382330
📞 +91 99739 02345  |  ✉️ info@minageneralstore.shop

1. Acceptance of Terms

By visiting, purchasing from, or otherwise engaging with Mina General Store (in-store or online), you agree to abide by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Products & Availability

• All products are subject to availability and may change without prior notice
• We strive to maintain accurate product descriptions and pricing; errors may occasionally occur
• Images of products are for illustrative purposes only; actual packaging may vary
• We reserve the right to limit quantities of any item purchased per customer

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
• We accept cash, UPI, and other modes of payment as displayed at the store
• Prices are subject to change at any time without prior notice
• Promotional discounts and offers are valid for limited periods only

4. Returns & Exchanges

• Returns are accepted within 3 days of purchase with the original receipt for damaged or incorrect items
• Perishable items (dairy, fresh produce) cannot be returned once purchased, unless defective at the time of sale
• Opened or used products are generally not eligible for returns
• Exchange or store credit may be offered at the discretion of the store management

5. Customer Conduct

All customers are expected to conduct themselves respectfully within and around our store premises. We reserve the right to refuse service to anyone engaging in disruptive, abusive, or unlawful behaviour.

6. Limitation of Liability

Mina General Store shall not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our maximum liability in any case is limited to the original purchase price of the product in question.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts in Ahmedabad, Gujarat.

8. Amendments

Mina General Store reserves the right to amend these Terms & Conditions at any time. Continued use of our services after any changes implies your acceptance of the updated terms.

9. Contact Us

For any questions regarding these terms, please reach us:

Mina General Store
21, Sutar Karkhana Road, Naroda, Ahmedabad, Gujarat – 382330
📞 +91 99739 02345  |  ✉️ info@minageneralstore.shop
UDYAM ID: UDYAM-GJ-01-0025128